Refund policy

we strive to ensure your satisfaction with every purchase. However, we understand that situations may arise where you may need a refund, replacement, or return. Please review our refund policy outlined below for clarity on our procedures and conditions:

You may be eligible for a refund if your situation fits the criteria below:

2. Orders Not Received:

We take responsibility for ensuring that your orders reach you. However, refunds or resends are not applicable if tracking information shows the order as delivered, except under the following conditions:

a. Non-delivery certification from the local post office is required if you've not received the package. Refunds or resends may be considered if tracking information shows alerts due to various reasons listed in our policy.

3. Products Damaged:

We guarantee the quality of our products and offer refunds or replacements in the following scenarios:

a. Full refund or replacement for packages badly damaged upon arrival. b. Partial refund or replacement for packages partially damaged, excluding minor issues like thread or slight scratches.

4. Incorrect or Missing Products:

We maintain strict quality control processes, but if errors occur, we will rectify them as follows:

a. Full refund or replacement for incorrect products. Refund or resend for products with minor discrepancies that do not affect functionality. Partial refund or resend for missing parts depending on the impact on product function. Resending of accessories in case of missing items.

5. Orders Cancellation:

Full refunds are offered for orders canceled before processing, with exceptions for certain customized or special products.

You may not be eligible for a refund if your situation fits the criteria below:

Refund Policy

At Pure Vision, we are dedicated to ensuring your satisfaction with every purchase. Please review our refund policy below to understand our procedures and conditions:

Deadline of Opening Dispute:

Disputes cannot be opened if the order status is closed. Additionally, disputes cannot be resolved if tracking information is untraceable.

Force Majeure:

Pure Vision will not be held responsible for any product damage or shipping delays caused by unforeseeable circumstances, including but not limited to epidemics, strikes, wars, natural disasters, or customs inspections. However, we will notify you promptly via email in such cases.

Destination Limits:

We do not accept disputes for orders shipped to certain countries due to limited international transportation. Please refer to mailing us for the affected countries.

Unacceptable Disputes:

Pure Vision will not entertain unreasonable disputes, including but not limited to:

Disputes arising from personal preference.

Disputes regarding product descriptions.

Disputes related to unusual smells perceived by the buyer.

Disputes resulting from incorrect orders placed by the buyer.

Disputes due to incorrect shipping addresses provided.

Disputes for previously negotiated product differences.

Disputes where tracking information has been deleted.

Disputes resulting from the consignee's failure to comply with customs clearance procedures.

We are committed to addressing any legitimate concerns or issues you may have with your purchases. Should you require further assistance or have any questions, please do not hesitate to contact our customer support team.